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Foundations of Effective People Management
COURSE CURRICULUM
(last updated 2/10/2024; subject to change)
MONTH 1
CREATING PRODUCTIVE ENVIRONMENTS THROUGH AGREEMENTS
90-Minute Online Interactive Instructional Class
Exercises on creating strategic visions and asking powerful questions1-Hour Small Group Master Class
Optional 1-Hour Peer Coaching Group
Asynchronous Online Learning (Videos, Articles, Tools, Exercises, and More):
LESSON #1: Agreement with Self
Strategic Visioning, Powerful Questions, Listening to Yourself, and MoreLESSON #2: Agreement with Others
Creating Alignment, Keeping Things Proactive and Positive, and Buy-InLESSON #3: Evolving Agreements
Agility, Resilience & Adaptation As Situations ChangeLESSON #4: Reinforcing Sustainable Agreements
What’s working so far? What can be improved?
MONTH 2
QUALITY RESULTS ACCELERATION THROUGH ACTIVE LISTENING
90-Minute Online Interactive Instructional Class
Exercises on creating trust and effective use of silence1-Hour Small Group Master Class
Optional 1-Hour Peer Coaching Group
Asynchronous Online Learning (Videos, Articles, Tools, Exercises, and More):
LESSON #5: Hearing
Not Listening to Reply, But to Understand; The Power of Silence &MirroringLESSON #6: Establishing and Maintaining Trust
Tactical Empathy, Acknowledgement, Reflecting, SummarizingLESSON #7: Emotional Intelligence
Understanding Emotion and Its Place In Effective LeadershipLESSON #8: Difficult Conversations
Saying Hard Things In Productive Ways
MONTH 3
ACCOUNTABILITY
90-Minute Online Interactive Instructional Class
Exercises on handling objections and adjustments to being accountable1-Hour Small Group Master Class
Optional 1-Hour Peer Coaching Group
Asynchronous Online Learning (Videos, Articles, Tools, Exercises, and More):
LESSON #9: Advanced Buy-In
5-Step Persuasion Process, Isolating and Overcoming ObjectionsLESSON #10: Ownership
Getting Everyone to Own Their PartLESSON #11: Personal Accountability
Holding Others Accountable Begins With Holding Yourself AccountableLESSON #12: Sustainable Accountability
Better Long-Term Accountability Through Accountable Relationships